The focus for employees is on their mental and emotional health and wellbeing. EAPs focus on helping health and well-being. EAPs focus on helping employees when they experience major problems in their lives.

Some of these problems include:

  • Major life events such as births, accidents and deaths
  • Alcohol and substance abuse
  • Financial difficulties
  • Legal concerns
  • Family and personal relationship problems
  • Work and career issues
  • Psychological disorders

EAPs offer services to employees through several means:

  • Face-to-face meetings with counselors
    (usually a set amount of meetings per individual)
  • Phone call to counselors
    (may or may not be a limited amount, depending on plan)
  • Access to online tools, with educational materials
    and programs to help through hard times

Even if your company pays for an EAP program, confidentiality is still key.

Employees and eligible family members use a toll free line as the single access point for EAP services. Trained counselors directly answer the phone to:

  • explain the EAP service;
  • arrange an “in person” assessment session; or
  • arrange for legal, debt management, elder care or other work-life services;
  • provide an intervention over the telephone if indicated

Together, the EAP clinician and employee discuss the problem, its context and possible solutions. The EAP clinician also focuses on how the employee’s problems may interfere with work performance. Assessment includes:

  • A review of client rights, EAP services and confidentiality;
  • A review of presenting and related problems, taking into account the employee’s strengths, coping skills and motivation for change;
  • An evaluation of any high risk factors, such as substance abuse, suicide potential and domestic violence;
  • A determination whether the employee’s concerns can be handled with short term counseling within the EAP or whether a referral beyond the EAP is indicated; and
  • A solution-focused action plan that addresses the employee’s concerns and resolves issues that may disrupt work performance.

Short term counseling is most appropriate in situations related to “problems in living” (e.g. marital distress, parenting concerns, work related stress, interpersonal communication issues, mild anxiety, grief and loss). Usually this means between one to six sessions.

If the problem cannot be resolved within the EAP, the EAP clinician refers the employee to the most appropriate and available resource for additional counseling, treatment or support.

We accomplish this by customizing our programs to fit your needs. Wellness Services and Programs:

  • Health Coaching
  • Disease Management
  • Disease Prevention
  • Smoking Cessation
  • Health Risk Assessment
  • Education and Workshops
  • Programs and Events

CGP CE’s EAP services has a Dietitian (RD) and a Health Fitness Specialist (HFS) on staff to answer your nutrition and/or exercise related questions. One time per year, EAP clients have the opportunity to have a free, telephonic consultation with the RD and/or HFS. The topics include but are not limited to:


  • Carbohydrate counting
  • Calorie/nutrient recommendations
  • Reading food labels
  • Eating out healthy
  • Portion control
  • Menu planning/grocery shopping


  • Customized workout plans
  • Cardiovascular exercise recommendations
  • Resistance training recommendations
  • Target heart rate ranges
  • Identifying individual risk for exercise (should you see a doctor?)
  • Goal assessment

Each consultation will be followed by a written recommendation for reference.

Our financial consultation services are designed to help identify strategies for wise money management and responsible credit use. Consultants are knowledgeable on a wide range of financial topics and can provide assistance in areas such as the following:

  • Budgeting
  • Credit counseling and debt consolidation
  • Credit report review
  • General financial planning (due to life events such as divorce, retirement, birth of a child, getting married or job loss)
  • Bankruptcy
  • Loan issues (student, car, mortgage and refinancing options)
  • Tax consultation
  • Mediation services for child custody, divorce, real estate, and landlord/tenant or consumer disputes are also included.
  • Unlimited access for as many different legal issues as needed.
  • “Do It Yourself” legal forms for document preparation: divorce, wills, living wills, power of attorney (financial, health, etc.), immigration and more.

Our work-life services provide employees and dependents:

  • Resource services. Specialists provide resources and referrals to providers for adult care, child care, education and adoption needs.
  • Convenience Services. Our specialists can help employees and household dependents find everyday services such as home repairs, movers, tickets, specific products, restaurants, hotels and pet care.
  • Enhanced, customized referral packets. During the consultation, our Work-Life specialists educate the employee/household dependents about various options so they can make informed decisions about providers based on need such as location, cost, type, etc. In addition to referrals, packets include educational materials to assist employees in making an educated decision that is best for their family.
  • Unlimited consultations and referrals. Employees and household dependents can contact our program as many times as they wish.

Individual Crisis Counseling:

Whether the issue is a cultural adjustment, a problem at work, anxiety, depression, family conflict or a traumatic event, your employee will receive quick access to intervention.

Group Critical Incident Services:

This typically involves a larger number of employees directly or indirectly affected by an unexpected, dramatic event at work. CGP’s EAP includes critical incident intervention for traumatic events such as accidents, death, natural disasters and hostage situations. In the wake of a critical incident, CGP moves quickly to activate our local providers and schedule an intervention before employees experience the negative impact of unaddressed trauma.